Returns & Exchanges
Our Return Policy
- To facilitate a return or exchange, please reach out to us with your order and product details at firstname.lastname@example.org or you can send us a DM on our IG. We will need to understand the reason behind your exchange or return. If it is a faulty or damaged item, we will be able to do a complimentary exchange. If it is a change of mind on products or styles, please kindly head over to our store for exchange. Upon receiving our confirmation on the exchange, you may proceed to send the item back to us.
- For a valid return, please ensure that it is mailed or dropped off at our store within 7 working days from the date of delivery/collection. We recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged items during transit.
- Please ensure that items must be unused, in their original condition, and with any original tags or packaging intact.
- All exchanges or refunds will be processed as store credit, which can be used for future purchases. Please note that store credits are valid for 90 days from the date of issue and can be redeemed online.
- Prior to processing, all items will be inspected to ensure they are in their original condition, including being unused, unwashed, and with original tags and labels intact.
- Please be aware that sales items are not eligible for returns or exchanges.
- Kindly note that we do not accept returns or exchanges for international orders.
Defective or wrong item?
- Rest assured, we meticulously inspect each order prior to shipping to ensure utmost quality. However, if by any chance you receive a defective or incorrect item, please contact us within 7 working days of receiving the package.
- We will promptly rectify the issue, and we will cover the return postage.
- In the event that the item you originally ordered is no longer available, we will arrange a full refund for you or you can pick another item in our store or online.
We appreciate your understanding and cooperation. If you have any further inquiries or concerns, please do not hesitate to contact us.